UPDATE: 10:50 PM Pacific.
A couple of hours ago, a main data storage server was hacked. We are in the process of restoring functionality from backups and the system appears to be back online now. Most flight plans, aircraft profiles, and pilot profiles will be restored but ones modified or created recently will be lost. We will attempt to recover those files after the system is fundamentally back online but the nature of the attack makes it unlikely that we’ll recover the lost files.
An initial evaluation of the hack does not indicate that the hackers stole any data. Rather, they modified all the files on the server to prevent access until paid a ransom (it’s called “ransomware”). Unfortunately, while the hackers ask for a large payment, evidence is such that they seldom bother to actually release the files once paid so our only option was to restore from a recent backup.
Your passwords, credit card info, etc. were not stored on this system.
We’re very sorry for this issue and will continue to investigate the consequences as well make changes to strengthen our defenses.
A couple of hours ago one of our main storage servers was hacked. We are in the process of restoring functionality from a backup. Until that is complete, access to flight plans, aircraft profiles, pilot profiles, etc. will not be available.
We’ll keep you informed as the restore progresses. We do not have an ETA at this time.
Thank you for your patience.