In general, Seattle Avionics is closed between Christmas and New Years so our staff can enjoy the time with family and friends. I said “in general” because some of the ChartData team has volunteered to work during that time as the next FAA data cycle begins on January 4 so that work needs to be done this week. We’ll try to get the data out this Friday, as we normally do, but it may be delayed until Jan 2 if the team hits any unusual snags. The Merlin team is also working to get those devices out to folks who recently purchased.
Technical support and customer service is out this week so we suggest using the My Account section of our web site (the top of every web page) and the Support tab on each web page to help resolve any issues you may have. We’re very sorry for an inconvenience this may cause.