Problem with Cycle 2401 ChartData

UPDATE: RESOLVED Jan 23, 2024, 2:30 PM Pacific: The geo-ref problem has been resolved and downloads for cycle 2401 have been re-enabled. However, if you downloaded 2401 prior to today, you will need to follow the directions below to ensure correct data. We apologize for any disruption this might cause.
———-

We’ve discovered a problem with the cycle 2401 ChartData that becomes effective this Thursday (January 25). Specifically, while the plates and airport diagrams are properly available, the geo-reference data is missing so you cannot see your position on the plate or diagram and cannot overlay a plate onto the map. We are working diligently to fix the issue and expect the fix to be available before the cycle begins.

Downloads for cycle 2401 have been disabled while we address the problem. If you have already downloaded cycle 2401, please use the following procedure to revert to the currently valid 2313 data cycle:

FlyQ EFB: Uninstall the app from your iPad or iPhone, reinstall from the App Store, and download data again in the normal way. The app will automatically download your aircraft and pilot profiles, flight plans, etc., just like it would if you were to get a new iPad.

Dynon, AFS, Aspen, AeroVue, AV8OR and other systems using the ChartData Manager: Open the Chart Data Manager and select your device. Click Options then Advanced. Click Delete all data downloaded to this PC. Click Delete all data on the memory card/stick. When done, click Close then OK. When back at the main screen, download the 2313 data by clicking Download Now. If you happen to use more than one type of data (e.g. Aspen and Dynon), you’ll need to select each type of data, go back to the Advanced screen, then click the Delete all data on the memory card/stick for each data type and region. Do NOT click Delete all data downloaded to this PC for each data type as it deletes all data from all data types.

We apologize for any disruption this might cause.